Heat sensitive products are shipped free of charge, Monday, Tuesday and Wednesday via USPS Priority Mail or UPS Ground (at our discretion) with an ice pack. Although the ice pack will melt during shipping and be warm to the touch, the product will retain its integrity. Probiotics are manufactured with overages that ensure label potency when exposed to extreme temperatures.
Please also note that heat sensitive products are non-returnable and non-refundable. If you have any questions please call us toll free at (888) 245-5000 (Monday - Friday 8 AM - 7 PM EST, Saturday 9 AM - 1 PM EST) or e-mail us at firstname.lastname@example.org.
BY ORDERING A HEAT SENSITIVE PRODUCT (which is clearly noted in the product name), YOU AGREE TO THE ABOVE POLICY.