Our FREE SHIPPING (includes all US addresses, US territories and US Military addresses, including AK, HI, PR, and VI) is generally sent Monday through Friday, excluding holidays, via priority mail or first class mail from the US Postal Service or UPS Ground, at our discretion. Shipping transit times are generally between 2-7 business days, excluding holidays. We reserve the right to charge a $6.99 shipping fee if an alternative method is requested.
Overnight and 2nd day orders are shipped when complete, Monday through Friday, excluding holidays. We will contact you if the products in your order are not immediately available. Overnight and 2nd Day orders ship via UPS or USPS (at our discretion) and are available for a $36.99 non-refundable flat fee for overnight and a $14.99 non-refundable flat fee for 2nd day (within the 48 contiguous United States**). Overnight and 2nd Day orders are delivered Monday through Friday, excluding holidays. Saturday delivery is available for an additional charge — Please call us for details.
The Professional Supplement Center accepts unopened returns within 60 days of receipt for a full refund minus any shipping fees.** Please contact our customer service department via email or by calling 888-245-5000. A prepaid shipping label will be sent to you (the cost of your return is on us!) Once we receive your return, you will be refunded within 3-5 business days.
We must receive these products unopened and in new condition, therefore, the label should be reviewed prior to opening a product. Heat sensitive items and special orders are non-returnable and non-refundable.
If you have any questions, please call us toll free at (888) 245-5000 (Monday - Friday 8 AM - 7 PM EST Saturday 9 AM - 1 PM EST) or e-mail us at firstname.lastname@example.org.
**Samson Brands products which have not been used and are in their original packaging may be returned within 30 days of purchase. Customer is responsible for "actual" original shipping costs and any missing items. All Samson returns are subject to a 15% restocking fee. Please call us at 888-245-5000 for a return authorization number before returning.